LIBERTY Dental Plan

Enrollee Documents & Resources

LIBERTY Dental Mobile offers a quick and easy way to access your member account information and puts our most popular features at your fingertips.

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Coronavirus - COVID-19 Resources

There has been a lot of information in the news about the current outbreak of a respiratory disease known as Coronavirus Disease 2019 or COVID-19. The Centers for Disease Control (CDC) is watching over the COVID-19 outbreak and has advised the following actions to help prevent its spread:

  • Stay home when you are sick.
  • Avoid close contact with people who are sick.
  • Cover your cough at all times. Sneeze only with a tissue and throw the tissue away in a trash can. If you do not have a tissue, cough or sneeze into your elbow, not your hands.
  • Practice healthy hand hygiene:
    • Wash your hands often. Do this with soap and water for at least 20 seconds.
    • Wash your hands after using the restroom, blowing your nose, coughing, or sneezing.
    • If you do not have soap and water, use an alcohol-based hand sanitizer.
  • Clean and disinfect frequently touched surfaces and objects such as doorknobs, telephones, and computer keyboards.
For more information, please see additional resources below

National
Center for Disease Control (CDC) information on Coronavirus Link Icon
World Health Organization, Coronavirus Link Icon
U.S. Department of State Coronavirus - Related Travel Advisories Link Icon

Local
Florida Department of Public Health Link Icon

Afterhours Care

LIBERTY covers emergency dental care. You can get emergency dental care 24 hours a day, 7 days a week at any in or out of network office. Emergency care can be for pain, bleeding or swelling.

Call: Your Dental Home for instructions on how to proceed. If you cannot reach your Dental Home, call LIBERTY at 1-877-550-4436 (TTY 1-877-855-8039). LIBERTY’s 24 hour on call service will help you.

Coordination of Benefits

If you have other insurance that includes dental benefits, please complete the Coordination of Benefits form Link Icon

File a Grievance or Appeal

To submit a written Grievance or Appeal, please use the link below to print and mail to LIBERTY Dental Plan, or complete the online form below.

Enrollee Grievance & Appeals Form - Coming Soon! PDF Icon
Enrollee Grievance & Appeals Form Spanish - Coming Soon! PDF Icon
Submit Grievance or Appeal Online Link Icon

How can LIBERTY better serve you?

LIBERTY Dental Plan (LIBERTY) would like to know how to better serve your oral health needs. The Health Risk Assessment provides us a better understanding of your oral health.

Who is eligible?

If you are a Florida Medicaid recipient enrolled with LIBERTY.

How does it work?

Completing and returning the Health Risk Assessment is simple!

  1. Visit LIBERTY’s website client.libertydentalplan.com/FLHealthyKids
  2. Complete and send the Health Risk Assessment using one of the following options below:
    • ➢ By phone – Call us toll free at 1-877-550-4436 and let the agent know you need help filling out the Health Risk Assessment. Agents are available Monday through Friday, between 7:30 am and 7:30 pm ET. TDD/TTY users call 1.877.855-8039
    • ➢ By mail – Print a copy of the Health Risk Assessment, complete the form, and sign it. You may mail the form to: LIBERTY Dental Plan, P.O. Box 15149, Tampa, FL, 33684 or fax: 1.888.700.1727.

      Click here for a copy of the form

    • ➢ Online – Complete and submit the Health Risk Assessment online here
  3. Done!

Questions?

If you have questions or need help filling out the Health Risk Assessment, contact LIBERTY by calling us toll free at 1.833.276.0850 and let the agent know you need help filling out the Health Risk Assessment. Agents are available Monday through Friday, between 8:00 am and 7:00 pm EST. TDD/TTY users call 1.877.855-8039

Enrollee Rights & Responsibilities

Enrollee Rights and Responsibilities can be found in the Enrollee Handbook you received upon enrollment. You can also view the Enrollee Handbook by clicking on the link below. If you have questions about your rights and responsibilities as an enrollee, please contact LIBERTY’s Member Services Department toll-free at 1-877-550-4436 (TTY 1-877-855-8039). Hours are Monday through Friday from 7:30 am to 7:30 pm ET.

Oral Health & Wellness Tips

LIBERTY cares about more than just teeth! We care for our enrollees overall health and wellness. In order to help you better understand and ensure oral health in your home, we offer these valuable resources:

How do I report Fraud, Waste and Abuse?

To report possible unethical business practices or potential illegal activity regarding our health Plan, our providers, vendors, or recipients, you may contact LIBERTY:

Compliance Hotline: (888) 704-9833

Submit a FWA concern online Link Icon

E-mail: compliance@libertydentalplan.com

Mail: LIBERTY Dental Plan Compliance Department

  • P.O. Box 15149
  • Tampa, FL 33684

You may remain anonymous if you prefer. All information received or will be treated as confidential, and the results of investigations will be discussed only with persons having a legitimate reason to receive the information.

Satisfaction Survey Results

  • Coming soon

Update Contact Info

If your contact info has changed, please let us know by submitting your updated contact details here:

Update Contact Info Link Icon

Healthy Rewards

It’s rewarding to visit the dentist!

LIBERTY Dental Plan’s (LIBERTY) Healthy Behaviors Program helps our members take charge of their dental health. As an member of the Florida Healthy Kids Program, you may be eligible to receive a reward.

Who is eligible?

  • If you are covered under Florida Healthy Kids, with LIBERTY and have not seen a dentist as a LIBERTY member in the last 12 months.
You may be able to receive a reward by joining LIBERTY’s Healthy Behaviors Program and completing a dental checkup or preventive care service.

How does it work?

Joining Healthy Behaviors Program is simple!

  1. Get a dental checkup or other preventive care service in person by requesting an appointment using the links below.
  2. Opt-in to LIBERTY's text messaging program and provide a valid cell phone and email address.
  3. DONE! A reward will be mailed or emailed to you.

How do I join?

ONLINE: Click Here to Request an In-Person Visit Link Icon

PHONE: Call us toll free at 1.877.550.4436 and let the agent know that your child would like to join the Healthy Behavior Program. You can speak to a live person Monday through Friday, between 7:30 am and 7:30 pm (TDD/TTY users call 1.877.855-8039) to help you schedule your next dental visit.