Care, Compassion, Connected

In the aftermath of Hurricane Idalia, LIBERTY Dental Plan of Florida
is here as a resource to support our enrollees, providers, and Florida communities.

LDP Hurricane Landing hero image
LIBERTY is here to help!
Accessing Dental Care

If you have an urgent dental need and cannot reach your regular dentist or Dental Home, please contact our call center at 833.276.0850 to help you find an open office near you and/or schedule an appointment.
You can also schedule a "virtual visit" with one of our staff dentists by using your phone or computer:
Texting "TELEDENTAL" to 917.946.5359
(9am - 5pm ET | Monday - Friday)
Scanning the QR Code
with your smartphone
qrcode
Accessing Medical or Mental Health

For life-threatening conditions or injuries, please call 9-1-1.

If you or someone you know is in crisis, please call or chat 9-8-8 to connect with the Suicide and Crisis Lifeline , or text HOME to 741741. This service is offered 24/7.

Learn More
Community Smiles Program

Our Community Smiles Program connects members with local free or low-cost resources in your community using our free search tool. These resources include food, housing, repairs, transportation, support groups, and other needs.

Learn More
How to Volunteer

You can help others by volunteering or donating at Volunteer Florida.
Claims and Provider Payment Provisions

The governor has declared a state of emergency for Hurricane Idalia (EO 23-172) for the following counties: Alachua, Baker, Bay, Bradford, Calhoun, Charlotte, Citrus, Clay, Collier, Columbia, Desoto, Dixie, Duval, Flagler, Gadsden, Gilchrist, Gulf, Hamilton, Hardee, Hernando, Hillsborough, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Nassau, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, St. Johns, Sumter, Suwannee, Taylor, Union, Volusia, and Wakulla.

The "Disaster Grace Period" for Hurricane Idalia began 8/28/2023 and continues until further notice. This provision applies ONLY to the FEMA-designated counties.

Referral, Pre-Authorization Required

  • Claims will not be denied due to the lack of referral or pre-authorization on file; these request will be routed to a Dental Consultant for review and determination.

Teledentistry codes D9995 or D9996

  • Teledentistry codes D9995 or D9996 will not be denied.
  • This includes but is not limited to plans that show this treatment as Non Par or Out of Network.
  • These codes will not be denied for any reason other than Duplicate to a previously paid claim.

No out of Network benefits

  • We will NOT auto-deny covered services when the provider is OON
  • Claims will be reviewed and if related to emergency/urgent service they will be sent to a Dentist for review and may be paid.
  • Any claim denying due to OON will be reviewed for emergency/urgent narrative and or codes, WHEN the code being billed is a “in-network” covered service. This will not apply to non-covered codes or frequency denials.
    1. Emergency/urgent narratives include but are not limited to (pain, swelling, bleeding, broken or similar)
    2. Emergency/urgent codes when covered on their plan include but are not limited to
      D0140 D0220 D3221 D7111-D7250 D9110
      D0145 D0230 D3230 D7260
      D0150 D0330 D3240 D7261
      D0170 D2970 D3999 D7270
      D0180 D3220 D4999 D7510-D7521

Still have questions?