Enrollee Documents & Resources

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Coronavirus - COVID-19 Resources

There has been a lot of information in the news about the current outbreak of a respiratory disease known as Coronavirus Disease 2019 or COVID-19. The Centers for Disease Control (CDC) is watching over the COVID-19 outbreak and has advised the following actions to help prevent its spread:

  • Stay home when you are sick.
  • Avoid close contact with people who are sick.
  • Cover your cough at all times. Sneeze only with a tissue and throw the tissue away in a trash can. If you do not have a tissue, cough or sneeze into your elbow, not your hands.
  • Practice healthy hand hygiene:
    • Wash your hands often. Do this with soap and water for at least 20 seconds.
    • Wash your hands after using the restroom, blowing your nose, coughing, or sneezing.
    • If you do not have soap and water, use an alcohol-based hand sanitizer.
  • Clean and disinfect frequently touched surfaces and objects such as doorknobs, telephones, and computer keyboards.
For more information, please see additional resources below

Center for Disease Control (CDC) information on Coronavirus Link Icon
World Health Organization, Coronavirus Link Icon
U.S. Department of State Coronavirus - Related Travel Advisories Link Icon

Florida Department of Public Health Link Icon

Afterhours Care

LIBERTY covers emergency dental care. You can get emergency dental care 24 hours a day, 7 days a week at any in or out of network office. Emergency care can be for pain, bleeding or swelling.

Call:Your Dental Home for instructions on how to proceed. If you cannot reach your Dental Home, call LIBERTY at 1-833-276-0850 (TTY 1-877-855-8039). LIBERTY’s 24 hour on call service will help you.

Coordination of Benefits

If you have other insurance that includes dental benefits, please complete the Coordination of Benefits form Link Icon

File a Grievance or Appeal

To submit a written Grievance or Appeal, please use the link below to print and mail to LIBERTY Dental Plan, or complete the online form below.

Enrollee Grievance & Appeals Form PDF Icon
Enrollee Grievance & Appeals Form Spanish PDF Icon
Submit Grievance or Appeal Online Link Icon

How can LIBERTY better serve you?

LIBERTY Dental Plan (LIBERTY) would like to know how to better serve your oral health needs. The Health Risk Assessment provides us a better understanding of your oral health.

Who is eligible?

If you are a Florida Medicaid recipient enrolled with LIBERTY.

How does it work?

Completing and returning the Health Risk Assessment is simple!

  1. Complete and send the Health Risk Assessment using one of the following options below:
  2. Done!


If you have questions or need help filling out the Health Risk Assessment, contact LIBERTY by calling us toll free at 1.833.276.0850 and let the agent know you need help filling out the Health Risk Assessment. Agents are available Monday through Friday, between 8:00 am and 7:00 pm EST. TDD/TTY users call 1.877.855-8039

Language Assistance

This information is available for free in other formats. Please contact our customer service number at 1-833-276-0850 or TTY 1-877-855-8039 Monday through Friday from 8:00 a.m. to 8:00 p.m. (ET).

Enrollee Rights & Responsibilities

Enrollee Rights and Responsibilities can be found in the Enrollee Handbook you received upon enrollment. You can also view the Enrollee Handbook by clicking on the link below. If you have questions about your rights and responsibilities as an enrollee, please contact LIBERTY’s Member Services Department toll-free at 1-833-276-0850 (TTY 1-877-855-8039). Hours are Monday through Friday from 5:00 am to 5:00 pm PST.

Oral Health & Wellness Tips

LIBERTY cares about more than just teeth! We care for our enrollees' overall health and wellness. In order to help you better understand and ensure oral health in your home, we offer these valuable resources:

How do I report Fraud, Waste and Abuse?

To report possible unethical business practices or potential illegal activity regarding our health Plan, our providers, vendors, or recipients, you may contact LIBERTY:

Compliance Hotline: (888) 704-9833

Submit a FWA concern online Link Icon

Mail: LIBERTY Dental Plan Compliance Department

  • P.O. Box 15149
  • Tampa, FL 33684

You may remain anonymous if you prefer. All information received or will be treated as confidential, and the results of investigations will be discussed only with persons having a legitimate reason to receive the information.

Satisfaction Survey Results

  • Coming soon

Update Contact Info

If your contact info has changed, please let us know by submitting your updated contact details here:

Update Contact Info Link Icon

Healthy Rewards

It’s rewarding to visit the dentist!

LIBERTY Dental Plan’s (LIBERTY) Healthy Behaviors Program helps our enrollees take charge of their dental health. As an enrollee of the FL Medicaid Program, you may be eligible to receive a reward.

Who is eligible?

If you are covered under FL Medicaid, with LIBERTY and are:
  • A pregnant woman, or
  • An Infant under age 1, or
  • Between the ages of 1 - 20
You may be able to receive a reward by joining LIBERTY’s Healthy Behaviors Program and completing a dental checkup or preventive care service.

How does it work?

Joining Healthy Behaviors Program is simple!

  1. See your dentist. Get a dental checkup or other preventive care service

  2. Fill out the Healthy Behaviors Incentive Form

  3. Opt-in to LIBERTY’s text messaging program, and provide a valid email address

  4. 1Done! A reward will be mailed to you

Alternate Text

How do I join?

  • ➢ Online - Fill out the online FL Healthy Behavior Program Incentive Request FormLink Icon and press ‘submit’.

  • ➢ By mail - Print out a copy of the FL Healthy Behavior Program Incentive Request Form. Fill out the form and sign it. Mail or fax a copy of the form to us. Click here for a copy of the form.

  • ➢ By phone - Call us toll free at 1.833.276.0850 and let the agent know that you or your child would like to join a Healthy Behavior Program. You can speak to a live person Monday through Friday, between 8:00 am and 7:00 pm. TDD/TTY users call 1.877.855-8039

Click here For Healthy Behaviors Program Flyer – Terms and Conditions

1Final rewards are subject to program eligibility and all the conditions mentioned above are met. We base our data on dental claims and other sources. Please allow up to 6 weeks to receive your reward. Eligible for a reward once a calendar year. While supplies last.