NV Medicaid member documents resources

Member Documents


Coronavirus - COVID-19 Resources
There has been a lot of information in the news about the current outbreak of a respiratory disease known as Coronavirus Disease 2019 or COVID-19. The Centers for Disease Control (CDC) is watching over the COVID-19 outbreak and has advised the following actions to help prevent its spread:

  • Stay home when you are sick.
  • Avoid close contact with people who are sick.
  • Cover your cough at all times. Sneeze only with a tissue and throw the tissue away in a trash can. If you do not have a tissue, cough or sneeze into your elbow, not your hands.
  • Practice healthy hand hygiene:
    • Wash your hands often. Do this with soap and water for at least 20 seconds.
    • Wash your hands after using the restroom, blowing your nose, coughing, or sneezing.
    • If you do not have soap and water, use an alcohol-based hand sanitizer.
  • Clean and disinfect frequently touched surfaces and objects such as doorknobs, telephones, and computer keyboards.
For more information, please see additional resources below
National
Center for Disease Control (CDC) information on Coronavirus Link Icon
World Health Organization, Coronavirus Link Icon
U.S. Department of State Coronavirus - Related Travel Advisories Link Icon

Local
Center for Disease Control (CDC) information on Coronavirus Link Icon
COVID-19 Notice PDF Icon

Oral Health & Wellness Tips

LIBERTY cares about more than just teeth! We care for our members' overall health and wellness. In order to help you better understand and ensure oral health in your home, we offer these valuable resources:

Adult Care
AdultCare: Daily Oral Hygiene Tips English PDF Icon Spanish PDF Icon
AdultCare: Diabetes and Oral Health English PDF Icon Spanish PDF Icon
AdultCare: Establishing a Dental Home English PDF Icon
AdultCare: First Dental Visit English PDF Icon
AdultCare: Healthy Mouth and Body English PDF Icon
AdultCare: Healthy Nutrition Tips English PDF Icon Spanish PDF Icon
AdultCare: Heart Conditions and Oral Health English PDF Icon
AdultCare: Pregnancy and Oral Health English PDF Icon
AdultCare: Prevent Gum Disease English PDF Icon Spanish PDF Icon
AdultCare: Snack Ideas English PDF Icon Spanish PDF Icon
AdultCare: What to Expect at Your First Dental Visit English PDF Icon Spanish PDF Icon
AdultCare: 5 Minutes to a Healthy Smile English PDF Icon Spanish PDF Icon
Teen Care
TeenCare: Braces: What to Expect English PDF Icon
TeenCare: 5 Healthy Habits for Teens English PDF Icon
Kid Care
KidCare: Child's 1st Year Care English PDF Icon Spanish PDF Icon
KidCare: Back to School English PDF Icon Spanish PDF Icon
KidCare: Daily Brushing Chart English PDF Icon Spanish PDF Icon
KidCare: Dental Sealants English PDF Icon Spanish PDF Icon
KidCare: Fluoride Varnish English PDF Icon Spanish PDF Icon
KidCare: Fluoride Varnish Treatment English PDF Icon Spanish PDF Icon
KidCare: Health Nutrition Tips English PDF Icon Spanish PDF Icon
KidCare: Keeping My Teeth Healthy (Video) Play Video Video Icon
KidCare: Keeping My Teeth Healthy (Coloring Book) English PDF Icon Spanish PDF Icon
KidCare: Peanut Butter Fingers Activity English PDF Icon Spanish PDF Icon
KidCare: Prevent Tooth Decay English PDF Icon
KidCare: Snack Ideas English PDF Icon Spanish PDF Icon

Afterhours Care

LIBERTY covers emergency dental care. You can get emergency dental care 24 hours a day, 7 days a week at any in or out of network office. Emergency care can be for pain, bleeding or swelling.

Call: Your Dental Home for instructions on how to proceed. If you cannot reach your Dental Home, call LIBERTY at 1-866-609-0418 (TTY 1-877-855-8039). LIBERTY’s 24 hour on call service will help you.

Coordination of Benefits

If you have other insurance that includes dental benefits, please complete the Coordination of Benefits form. Link Icon

File a Grievance

To submit a written Grievance, please use the link below to print and mail to LIBERTY Dental Plan, or complete the online form below.

Member Grievance & Appeals Form PDF Icon Spanish PDF Icon
Submit Grievance Online Link Icon

Member Rights & Responsibilities

Member Rights and Responsibilities can be found in the Member Handbook you received upon enrollment. You can also view the Member Handbook by clicking on the link below. If you have questions about your rights and responsibilities as a member, please contact LIBERTY’s Member Services Department toll-free at 1-866-609-0418 (TTY 1-877-855-8039). Hours are Monday through Friday from 5:00 am to 5:00 pm PST.

Fair Hearing

You or your dental provider have the right to ask for a Fair Hearing from the state after you have gone through LIBERTY’s internal appeal process. If you are not satisfied with the resolution to your Appeal, you may contact the Hearings Unit with the Division of Health Care Financing and Policy at 1-775-684-3604 or 1-800-992-0900, extension 43604 to request a Fair Hearing, or you may submit your request in writing to:

  • Nevada Division of Health Care Financing and Policy Hearings
  • 1100 East William Street, Suite 101
  • Carson City, NV 89701

You or your dental provider must ask for this hearing within 120 days of receiving the final notice from LIBERTY. You may designate a person to act on your behalf and file a Fair Hearing in writing.

LIBERTY will continue your dental benefits during the Fair Hearing process, if the following standards are met:

  • Your appeal is received within 10 days after LIBERTY’s notice of action or the proposed effective date.
  • Your appeal is about with the termination, suspension or reduction of previously approved services.
  • Your appeal is about services ordered by a LIBERTY dental provider.
  • The timeframe for the previously approved services has not expired.
  • You specifically requested to have your benefits extended.

LIBERTY will continue your dental benefits during the appeals process, when the criteria above is met, until one of the following has been met:

  • You withdraw your appeal
  • 10 calendar days have passed since LIBERTY issued the final notice of appeal as unfavorable to you, unless within that time you have requested a State Fair Hearing with continuation of benefits.
  • A State Fair Hearing Offices makes a decision that is not in your favor.
  • The timeframe for the previously authorized services has expired.

Please note that if the outcome of the State Fair Hearing is not in your in favor, you may be responsible for the costs of your continued benefits.

If you need information or help, call the State Medicaid Office at:

  • Las Vegas: 1-702-668-4200 or 1-800-992-0900
  • Carson City: 1-775-684-3651 or 1-800-992-0900

If you need legal assistance, call the Nevada Legal Services Program:

  • Clark County: 1-702-386-0404 or 1-866-432-0404
  • Washoe County: 1-775-284-3491 or 1-800-323-8666

If you need information or help, call us at:

  • Toll-Free: 1-866-609-0418
  • TTY/TTD: 1-877-855-8039

Report Fraud, Waste and Abuse

Fraud, Waste and Abuse Hotline: (888) 704-9833

Submit an inquiry related to Security, Privacy, HIPAA, Compliance, or Fraud, Waste and Abuse concerns. Link Icon

Member Satisfaction Surveys

LIBERTY Dental Plan is interested in hearing about your experience with the care and services you are receiving. We may call you to complete a satisfaction survey. We hope you will take the time to complete the survey. Your responses help us measure our success in providing the services you deserve along with helping us determine where there are opportunities for improvement.

Update Contact Info

If you move or change your phone number, please contact the Division of Welfare and Supportive Services (DWSS) to let them know.

  • Toll Free 1-800-992-0900
  • Northern Nevada 1-775-684-7200
  • Southern Nevada 1-702-486-1646

If you have internet access, you can go online at https://accessnevada.dwss.nv.gov/public/landing-page and create an account to update your contact information.

© 2021 LIBERTY Dental Plan, All Rights Reserved.